Frequently Asked Questions


PRODUCT

What is Tempered Glass?

Eiger tempered glass is 9 times stronger than standard glass and provides an excellent level of protection for your device. Unlike standard glass which shatters into shards when broken, tempered glass fractures into small pieces. The tempering process used to make our glass makes it safer, stronger and more scratch/impact resistant than standard glass.

Will my Eiger GLASS screen protector fit with my phone case?

Most phone cases will work with Eiger GLASS screen protectors, however some rugged, protective cases that have a screen bezel can cause issues. If you are unsure, please contact us here and we will advise.

How do I adjust my Eiger GLASS screen protector?

If it is necessary to adjust your Eiger GLASS screen protector, slowly peel one corners (avoiding touching the adhesive) and gently peel off the phone.

How do I get rid of bubbles after I’ve installed my screen protector?

Please follow the instructions provided with your Eiger product for easy application. However, if you still have bubbles after installation please use the microfiber cloth to push against the bubbles. For larger bubbles it may be necessary to adjust your screen protector (see above). If bubbles are still visible please allow a couple of days for these to disappear.

What is the difference between Full Screen and Case Friendly GLASS?

Full Screen GLASS features an edge to edge design meaning 100% screen coverage. Case Friendly GLASS features a slightly smaller cut for optimal fit when used with a phone case.

What is the difference between 2.5D and 3D GLASS?

2.5D and 3D refer to the curvature of the glass, with 3D being crafted using a special process enabling it to be curved to match devices with a larger curved screen.

Is Eiger GLASS unbreakable?

Eiger tempered glass is 9 times stronger than standard glass and provides an excellent level of protection for your device’s screen against impact and scratches. However, it is not indestructible and Eiger GLASS will break if subjected to larger amounts of force. The goal of our GLASS is to protect your device’s screen and even if your Eiger GLASS breaks, if your smartphone’s screen is intact then our GLASS has achieved its goal.

Will my touch sensitivity be reduced?

No, Eiger GLASS offers 100% touch sensitivity. If you do experience any problems, you can adjust your screen sensitivity in settings. To do this for Samsung Galaxy S9/S9+: >> Settings > Advanced Features > Touch Sensitivity. To do this for Apple iPhone X/8 /8 Plus/7/7Plus: >>Settings > General > Accessibility > Enable Touch Accomodations and 3D Touch.

Will my Eiger GLASS screen protector fit with my phone case?

Most phone cases will work with Eiger GLASS screen protectors, however some rugged, protective cases that have a screen bezel can cause issues particularly on devices with pronounced curves, including the Samsung Galaxy S9. To solve this problem we offer Case Friendly Glass products specifically for these curved devices, featuring a slightly smaller cut they offer an optimal fit when used with a phone case. If you are unsure, please contact us here and we will advise.

How do I remove the plastic film and/or backing plastic from my screen protector?

All Eiger GLASS screen protectors include a plastic film and/or backing plastic to protect the adhesive side. To remove the protective film simply peel it away from the screen protector using the pull tab. To remove the backing plastic, gently pull the top tab of backing plastic away from the screen protectors to allow it to separate. Hold the protector whilst you continue to slowly peel the backing plastic away. WARNING – glass screen protector can break if the plastic is removed too quickly or is subject to excessive force.

What if Eiger GLASS isn’t available for my device?

If your device isn’t listed please contact us here. We value your feedback and are constantly striving to develop and source products to meet your needs.

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DELIVERY

When will my order be shipped?

All in-stock items will ship same working day, if your order is placed before 12pm. We ship Monday-Friday.

How will my order be shipped?

We offer the below delivery options at checkout:

  • Free shipping: Please allow 3-5 working days for delivery.
  • Quick shipping: Please allow 1-2 working days for delivery.
Why can’t I track my order?

All our orders ship with Royal Mail Standard Service who do not provide order tracking as an option, so unfortunately, we cannot provide tracking to you.

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PAYMENT

What payment methods are accepted?

We accept all major credit cards, including; VISA, MasterCard, Maestro and JCB.

How much is delivery?

Standard shipping (2-5 working days) – FREE
Quick shipping (1-2 working days) – £2.00

Do you offer International delivery?

We currently do not offer international delivery. Please create an account on the site and we will let you know as soon as we do.

How do I know if my order went through?

Your order will be confirmed via email to the email address provided when the order is placed. If you have not received this email, please contact us here.

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RETURNS

What is Eiger’s return policy?

You can return any item(s) purchased from eigerprotection.com for any reason within the first thirty (30) days from the day after the date of delivery. You can submit a return request or a right to cancellation in writing by contacting us here. [link to contact page] We will gladly exchange your product (equal or lesser value), or give you a full refund (minus any delivery charges). The returned item(s) must be sent back in its original packaging and returned in the same new condition as when it was sold to you, including all packaging, accessories and manuals. Your only cost for returning the item(s) is the cost of shipping it back to us.

How do I return an item?

We are happy to assist you with a return. If you would like to return or exchange an item purchased from Eiger, please contact us here for a Return Merchandise Authorisation number (RMA#).

Return guidelines
  • The returned item(s) must be sent back in the original packaging and be in the same new condition as when it was sold to you, including all packaging, accessories and manuals. Your only cost for returning the item(s) is the cost of shipping it back to us.
  • Your RMA is valid for 30 days.
  • We highly recommend using a shipping method that offers tracking as this will help us determine the timeframe of your return.
  • We will gladly issue a replacement for your defective item. Depending on the issue, and to verify the claim you will be asked for evidence of the defect through a photograph, you may also be asked to return the item.
  • Please allow 3-5 working days for your claim to be processed. Once your claim is approved, your warranty replacement will be shipped.

Exchange guidelines:
  • Exchange orders are processed within 3-5 working days once the retuned item(s) are received.
  • If you are exchanging an item(s) and prefer not to wait for the item to be processed, please place a new order for the replacement item and we can process the original order as being returned for a refund.
  • Once the item is received, your refund will be processed within 2-3 working day. If you are expecting a refund, we will issue the refund back to the appropriate account based on the original method of payment. Please be aware that it may take 5-7 working days for the bank to process the credit to your account.

Please send your item to Eiger, Unit 44 Barwell Business Park, Leatherhead Road, Chessington, Surrey, KT9 2NY.

How do I return an item if I did not purchase it on eigerprotection.com?

If you purchased the item(s) from an unauthorised reseller or distributor and the product is defective, please return the product to the reseller for an exchange or refund.

If my device gets dropped does the Eiger warranty cover damage to my device?

The Eiger warranty covers manufacturing and workmanship defects only. It does not cover deliberate or accidental damage to your item(s). Eiger is not liable for any indirect, incidental of punitive damages arising from the use of our products, this includes the replacement or repair costs of any electronic device. Eiger tempered glass is 9 times stronger than standard glass and provides an excellent level of protection for your device’s screen against impact and scratches. However, it is not indestructible and Eiger GLASS will break if subjected to larger amounts of force. The goal of our GLASS is to protect your device’s screen and even if your Eiger GLASS breaks, if your smartphone’s screen is intact then our GLASS has achieved its goal.

How do I make a warranty claim for my Eiger product?

If you wish to make a warranty claim please click here. You will need to provide proof of purchase and an image of the affected item within the period specified.

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If you still can’t find your answer, please contact us here.